Shipping policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. We are closed on Mondays so orders are not processed on Mondays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
|
Shipping option |
Estimated delivery time |
Price |
|
Small Envelope - No Tracking or Insurance* |
3 to 5 business days |
€6.50 |
|
Express Tracked & Insured |
1 to 3 business days |
€8.50 |
|
Over €100 - FREE Delivery |
|
Free on Orders over €100 |
* If your item is lost or delayed under this shipping method we will not replace your item. This is standard post and is not tracked or insured.
International Shipping
We offer international shipping to certain countries
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
UK |
5 to 10 business days |
Displayed at Checkout |
|
Europe |
5 to 15 business days |
Displayed at Checkout |
|
United Sates and Canada |
5 to 15 business days |
Displayed at Checkout |
UK & US orders - Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Clonanav Fly Fishing is not responsible for these charges if they are applied and are your responsibility as the customer. If you decide to reject the package for this reason we cannot offer a refund.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at clonanavflyfishing@gmail.com with your name and order number, and we will look into it for you.
BREXIT
Due to Brexit there are customs clearance delays with shipments being sent to UK. This is out of our control, so deliveries make take a few days longer than normal.
DELAYED SHIPMENTS
If your shipment is delayed we will do our utmost to ensure it arrives. While your package is in transit we cannot offer a refund until your package arrives to you or is returned to us by the courier. We must receive the returned goods before a refund can be issued.