Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. In the case of clothing original tags should not be removed.
Several types of goods are exempt from being returned. Waders that have been worn in the river or any rods that have been used cannot be returned unless faulty
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where refunds are not granted.
Fly Lines with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
How to Return your item
1 - Email us (email@example.com) that you would like to return your item and we will reply with a returns number and attach a returns form
2 - Post your return back to us in original packaging and undamaged - clothing must still have all tags still attached.
3 - If shipping from outside the EU please state that the shipment is a return with zero value for customs
4 - Once we receive your product back we will issue a refund or credit.
Customs Charges on Returns
If your return is subject to customs charges and VAT this is not our responsibility and you will have to pay these before we can accept the return. Please ensure that the package is labeled as a return and has a zero value.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Faulty Goods Returns or Exchanges
If an item is found to be faulty or damaged please send it back to us with a copy of the invoice, a completed returns form explaining what is wrong.
In order to comply with Health & Safety regulations any faulty items should be returned for assessment in a clean and dry condition free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria and we will return such items back to you. In some cases the manufacturer/supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you and can take up to 3-4 weeks. Proof of purchase is also required with all potential warranty claims.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Clonanav, Ballymacarbry Clonmel, Co Waterford IE none.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Clonanav Fly Fishing, Ballymacarbry Clonmel, Co Waterford IE E91XY44 IRELAND
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, we do not refund the original shipping costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transmit.