Returns Policy

Our policy lasts 14 days from when you receive your order.  If 14 calendar days have elapsed before you notify us that you wish to return the goods, then unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging. In the case of clothing original tags should not be removed.

Several types of goods are exempt from being returned.

Sale items - Any items that are on sale cannot be returned.

Waders that have been worn in water

Rods that have been used

Reels that have been used

Fly Lines that have been used

Additional non-returnable items: 
Gift cards

 please email info@flyfishingireland.com and we will send you a returns form which must be completed and returned with the returned items.  

Once you receiver the form please fill it out and send the items back to us using a trackable service. The customer is responsible for the return costs.

Shipping
To return your product, you should mail your product to: Clonanav Fly Fishing, Ballymacarbry Clonmel, Co Waterford IE E91XY44 IRELAND

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, we do not refund the original shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost or damaged in transit.

If your order arrives damaged or with items missing please inform us within 7 days of receipt.  Otherwise we cannot issue a refund or replacement.  Photos of the damaged item along with photos of the damaged packaging must be sent.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are not refunded.

Since Brexit the UK is no longer in the EU and our prices to mainland UK do not include VAT. VAT and duties are charged by the courier prior to delivery.

For Non EU countries our prices do not include VAT. VAT and duties are charged by the courier prior to delivery.

For Northern Ireland customers VAT is not displayed in the price but will be added at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Clonanav Fly Fishing is not responsible for these charges if they are applied and are your responsibility as the customer.  If you decide to reject the package we cannot offer a refund.

Shipping costs will not be refunded.

If you reject the package this will incur a handling free of 25% and you will be refunded the balance on receipt of the package back to Clonanav Fly Fishing

If your return is subject to customs charges and VAT this is not our responsibility and you will have to pay these before we can accept the return.  Please ensure that the package is labeled as a return and has a zero value.