Returns Policy

Our policy lasts 14 days from when you receive your order.  

Make sure that all returned items are unused/unworn. Any items returned should be in the same condition as it was when you received it and must include all tags or labels and be in the original packaging.

The cost of returning unwanted items is at your expense and we recommend that you use a carrier who can give you a ‘proof of posting’, as until the parcel is received by us, it will remain your responsibility.

• Do not wear or use any unwanted items. This counts as acceptance of goods and the item is then non-returnable and non-refundable.
• You have a statutory right to return unopened goods up to 7 days after receiving your order (“the cooling off period”). 
• You must notify us of your wish to cancel within 7 days, starting the day after delivery – please email us at info@flyfishingireland.com
• You have a duty of care while the goods are in your possession and we reserve the right to charge you for any damage that may have occurred during this period. The goods should reach us within 7 days to be eligible for a refund.

Several types of goods are exempt from being returned.

Sale items - Any items that are on sale cannot be returned. These are deemed end of line items and cannot be returned and are being offered at the lower price to reflect this.

Waders that have been worn in water

Rods that have been used

Reels that have been used

Fly Lines that have been used

Additional non-returnable items: 
Gift cards

Please email info@flyfishingireland.com and we will send you a returns form which must be completed and returned with the returned items.  

Once you receive the form please fill it out and send the items back to us using a trackable service. The customer is responsible for the return costs. Goods must reach us within 14 days of you receiving them to be eligible for a refund.

Shipping
To return your product, you should mail your product to: Clonanav Fly Fishing, Ballymacarbry Clonmel, Co Waterford IE E91XY44 IRELAND

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, we do not refund the original shipping costs.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost or damaged in transit.

If your order arrives damaged or with items missing please inform us within 7 days of receipt.  Otherwise we cannot issue a refund or replacement.  Photos of the damaged item along with photos of the damaged packaging must be sent.  

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are not refunded.

Our policy lasts 14 days from when you receive your order.  

Make sure that all returned items are unused/unworn. Any items returned should be in the same condition as it was when you received it and must include all tags or labels and be in the original packaging.

The cost of returning unwanted items is at your expense and we recommend that you use a carrier who can give you a ‘proof of posting’, as until the parcel is received by us, it will remain your responsibility.

• Do not wear or use any unwanted items. This counts as acceptance of goods and the item is then non-returnable and non-refundable.
• You have a statutory right to return unopened goods up to 7 days after receiving your order (“the cooling off period”). 
• You must notify us of your wish to cancel within 7 days, starting the day after delivery – please email us at info@flyfishingireland.com
• You have a duty of care while the goods are in your possession and we reserve the right to charge you for any damage that may have occurred during this period. The goods should reach us within 7 days to be eligible for a refund.

Several types of goods are exempt from being returned.

Sale items - Any items that are on sale cannot be returned. These are deemed end of line items and cannot be returned and are being offered at the lower price to reflect this.

Waders that have been worn in water

Rods that have been used

Reels that have been used

Fly Lines that have been used

Additional non-returnable items: 
Gift cards

The items need to arrive here 14 days after you receive it to be eligible for a refund or exchange.

Since Brexit the UK is no longer in the EU and our prices to mainland UK do not include VAT. VAT and duties are charged by the courier prior to delivery.

For Non EU countries our prices do not include VAT. VAT and duties are charged by the courier prior to delivery.

For Northern Ireland customers VAT is not displayed in the price but will be added at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Clonanav Fly Fishing is not responsible for these charges if they are applied and are your responsibility as the customer.  If you decide to reject the package we cannot offer a refund.

Shipping costs will not be refunded.

If you reject the package this will incur a handling free of 25% and you will be refunded the balance on receipt of the package back to Clonanav Fly Fishing

If your return is subject to customs charges and VAT this is not our responsibility and you will have to pay these before we can accept the return.  Please ensure that the package is labeled as a return and has a zero value.